Last updated: 14 November 2026
Thank you for shopping with Kraftsman. This policy applies to orders delivered within India. Kraftsman is the registered brand of SitCom Solutions, based in New Delhi.
Digital products, such as printable puzzle packs, cannot be returned once downloaded, unless the file is defective or does not open. In that case, contact us and we will fix the problem or refund you.
1. Return window
You can request a return within 7 days from the date of delivery.
2. Condition of items
Returned items must be unused, in their original condition and packaging, with all accessories included.
3. How to return an item
- Email officialkraftsman@gmail.com within 7 days of delivery with your order number and the reason for the return. For damaged or wrong items, please attach photos.
- Our team will confirm your request and arrange the pickup of the parcel.
- Pack the item securely in its original packaging and hand it to the courier.
4. Return shipping
Kraftsman pays the return shipping charges. You do not need to pay anything to send the item back.
5. Refunds
Refunds are money back, paid to your original payment method. After we receive and check the returned item, we process your refund and notify you by email. Please allow 5 to 7 working days for the amount to reach your account.
The refund covers the value of the items returned. If your order qualified for free delivery and the return brings it below Rs 500, the Rs 50 delivery charge may be deducted from the refund.
6. Damaged, defective or wrong items
If you receive a damaged, defective or wrong item, contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund, whichever you prefer.
7. Cancellations
Orders can be cancelled before they are dispatched. See our Shipping Policy.
8. Contact us
Email: officialkraftsman@gmail.com
Phone: +91-9312202631
Returns for international orders will be covered separately.