Last updated: 14 November 2026
Welcome to Kraftsman. These Terms and Conditions apply to your use of https://ikraftsman.com (the Website) and to purchases made through it. By using the Website or placing an order, you agree to these terms. If you do not agree, please do not use the Website.
1. About us
The Website is operated by SitCom Solutions, which trades under its registered brand name Kraftsman, based at New Delhi – 110095, India. Email: officialkraftsman@gmail.com. Phone: +91-9312202631.
2. Who can buy
You must be at least 18 years old, or use the Website with the involvement of a parent or guardian, to place an order. Our toys are meant to be used by children under adult supervision.
3. Products and information
- Our products are handcrafted wooden toys, puzzles and games. Small differences in wood grain, colour and finish are natural.
- We try to keep photos, descriptions, sizes and prices accurate. If we find a mistake, we may correct it or cancel the affected order and refund you in full.
- Check the recommended age on each product. Small parts may not be suitable for children under 3 years.
4. Prices and payment
- Prices for customers in India are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Delivery charges, if any, are shown at checkout before you pay.
- Payments are processed securely by our payment partners, such as Razorpay and Stripe. We do not store your card details.
- An order is confirmed only when payment is received and we send you an order confirmation email.
5. Shipping and delivery
Delivery within India is described in our Shipping Policy. Delivery times are estimates and may vary because of courier delays or events outside our control.
6. Returns and refunds
Returns and refunds are described in our Return Policy, which forms part of these terms.
7. Cancellations
You can cancel an order before it is dispatched by emailing officialkraftsman@gmail.com. We may cancel an order if an item is unavailable, if there is a pricing error, or if we suspect fraud. Any payment made will be refunded.
8. Digital products
Some products, such as printable puzzle packs, are digital downloads. They are for your personal and classroom use only and may not be resold, shared publicly or redistributed. Because digital files cannot be returned, they are not eligible for return once downloaded, except where the file is defective or does not open. In that case, contact us and we will fix the problem or refund you.
9. Bulk and business orders
For bulk, gifting or business orders, please use the Bulk Orders page. Separate terms and prices may apply and will be confirmed in writing.
10. Your account
If you create an account, you are responsible for keeping your login details safe and for activity under your account. Please give us accurate information and tell us if it changes.
11. Acceptable use
Do not misuse the Website, try to gain unauthorised access, upload harmful code, or use the Website for any unlawful purpose.
12. Intellectual property
All content on the Website, including the Kraftsman name, logo, product designs, photographs, text and puzzle artwork, belongs to Kraftsman or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.
13. Reviews and feedback
If you post a review or send us feedback, you give us permission to display it on the Website and in our marketing. Reviews must be honest and must not contain abusive or unlawful content. We may remove reviews that break these rules.
14. Limitation of liability
To the extent permitted by law, Kraftsman is not liable for indirect or consequential loss arising from the use of the Website or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any right you have under Indian consumer protection law.
15. Privacy
How we collect and use your personal information is described in our Privacy Policy.
16. Changes to these terms
We may update these terms from time to time. The version on the Website at the time of your order applies to that order.
17. Governing law
These terms are governed by the laws of India. Courts at New Delhi have jurisdiction over any dispute, subject to any rights you have under applicable consumer law.
18. Contact us
Email: officialkraftsman@gmail.com
Phone: +91-9312202631
Address: New Delhi – 110095, India