Last updated: 14 November 2026
This policy applies to orders delivered within India and to purchases made on ikraftsman.com. Kraftsman is the registered brand of SitCom Solutions, based in New Delhi.
Digital products, such as printable puzzle packs, are not shipped. You can download them after payment.
1. Delivery charges
- Orders of Rs 500 or more: free delivery.
- Orders below Rs 500: flat Rs 50 delivery charge.
The delivery charge is shown at checkout before you pay. The order value used for free delivery is the value of the products in your cart after any discount.
2. Dispatch time
We dispatch orders within 24 hours of receiving them, on working days. Orders placed on Sundays or public holidays are dispatched on the next working day.
3. Delivery time
Delivery within India usually takes 2 to 7 working days from dispatch, depending on your location and the courier.
4. Tracking
Once your order is dispatched, we send a tracking link by email so you can follow your parcel. You can also use the Track Order page on our website.
5. Change of delivery address
We can change the address any time before the order is dispatched. Please email us as soon as possible at officialkraftsman@gmail.com.
6. Out-of-stock items
If an item turns out to be out of stock after you order, we will contact you. You can wait for it to be restocked or get a full refund for that item.
7. Cancellations
You can cancel an order at any time before it is dispatched, by emailing officialkraftsman@gmail.com. Once an order has been dispatched, please see our Return Policy.
8. Damaged parcels
If your parcel looks damaged on delivery, please take photos and contact us within 7 days of delivery. We will arrange a replacement or refund as described in our Return Policy.
9. Delayed deliveries
If your order has not arrived within the expected time, please contact us and we will check with the courier.
10. Contact us
Email: officialkraftsman@gmail.com
Phone: +91-9312202631
International shipping terms will be added separately.